Create a Service Call in Gimme Field

There are two ways to create a service call (service ticket) in Gimme Field depending on the user role. Any Gimme Field user with the Driver role or Service role assigned in Gimme VMS's user permissions can create service calls. 

For users with the Driver user permission, service calls can be created from an open visit:

1. Select a visit on the Schedule screen
2. Tap on the red three dot menu button
3. Tap Create Service Call
4. Tap the Camera Icon to take photos of the equipment
5. Enter details about the issue in the Description text box
6. Tap Save

For users with the Service role and/or Driver role for user permissions OR if the POS is not scheduled, create a service call from the Maintenance screen:

1. From the Schedule screen, tap the top left, black three-line menu button 
2. Select Service Calls
3. Tap the red + button at the top right of the screen
4. Tap the Select POS button
5. Search and select a POS 

   Note: if the search bar is missing, swipe down on the screen to reveal it

6. Tap the Camera Icon to take photos of the equipment
7. Enter details about the issue in the Description text box
8. Tap Save

For users with the Service Tech role and/or Service Manager role for user permissions

Related Articles

Create a Service Ticket

How to receive service call notifications

Defining user roles and what each has access to