Still can't find a resolution in our knowledge base of help desk articles?
We offer four methods of contact:
- For non-urgent matters:
- Email support@gimmevending.com
- In Q1 of 2022, we averaged a 33-minute response time to customer support emails!
- When should you email instead of call?
- You found a bug
- Feature request
- The issue you're experiencing does not halt daily operations
- Why email instead of call?
- Clarity: Sending emails allows you to send screenshots and provide detailed information for our team to investigate right away
- Triage: Sending an email allows our team to triage issues appropriately based on time sensitivity, impact on daily operations, and non-development required solutions
- Emails are answered Monday-Friday 8:00 am-4:00 pm EST
- Text our support line at 404-898-2919
- Important: Photos must be emailed to support@gimmevending.com, we do not receive them via text message!
- ZenDesk Portal
- Offers a clean view of all your submitted tickets by status
- Admins: know what is happening in your organization by viewing all of your staff's tickets
- Email support@gimmevending.com
- For urgent, critical issues: call 404-898-2919
- To serve you and other customers to the best of our ability, we ask that you reserve calling the Critical Support Line for issues that halt your operation, such as:
- No one in your operation can access Gimme VMS or Gimme Field
- Pick orders are not populating in Lightspeed
- Limiting phone calls to urgent matters not only allows for rapid response when there is a critical issue, but it gives our team the flexibility to triage appropriately and solve your issues faster
- To serve you and other customers to the best of our ability, we ask that you reserve calling the Critical Support Line for issues that halt your operation, such as:
PDF: Contact Gimme Customer Support