Contact Gimme Customer Support

Still can't find a resolution in our knowledge base of help desk articles? 

We offer four methods of contact:

1. For non-urgent matters:
   1. Email [e-mail]
      1. In Q1 of 2022, we averaged a 33-minute response time to customer support emails!
      2. When should you email instead of call?
         1. You found a bug
         2. Feature request
         3. The issue you're experiencing does not halt daily operations
      3. Why email instead of call?
         1. Clarity: Sending emails allows you to send screenshots and provide detailed information for our team to investigate right away
         2. Triage: Sending an email allows our team to triage issues appropriately based on time sensitivity, impact on daily operations, and non-development required solutions
      4. Emails are answered Monday-Friday 8:00 am-4:00 pm EST
   2. Text our support line at 404-898-2919
      1. Important: Photos must be emailed to [e-mail], we do not receive them via text message!
   3. ZenDesk Portal
      1. Offers a clean view of all your submitted tickets by status
      2. Admins: know what is happening in your organization by viewing all of your staff's tickets
2. For urgent, critical issues: call 404-898-2919
   1. To serve you and other customers to the best of our ability, we ask that you reserve calling the Critical Support Line for issues that halt your operation, such as:
      1. No one in your operation can access Gimme VMS or Gimme Field
      2. Pick orders are not populating in Lightspeed
   2. Limiting phone calls to urgent matters not only allows for rapid response when there is a critical issue, but it gives our team the flexibility to triage appropriately and solve your issues faster

PDF: Contact Gimme Customer Support