Common issues Gimme Field users may experience and steps to resolve the issue
Common issues:
- list the issues and link to the headings
Common resolutions:
- no data (check if Cellular is turned off)
- unable to use camera (check app permissions)
The visit is on the Completed side, but still has the blue "Syncing" label
- Instruct the driver to force quit the app by quickly pressing the home button twice (if no home button, swipe up from the bottom of the screen)
- This will create a small window of Gimme Field (and any other apps that are open on the device)
- Press and swipe the small Gimme Field window off screen
- Press the home button once (of tap the gray area of the screen) to return to the main device screen
- Tap on Gimme Field to re-open
If this does not work, skip to step 2 on the next section
Scheduled visits disappear after force quitting Gimme Field and/or using the re-sync button under Settings
Gimme Field users can still service machines in areas with poor or no signal, the app will cache the data until the driver can sync to a mobile or WiFi network. However, if a driver force quits Gimme Field and is in an area with a poor network signal, their schedule may appear blank. Here are detailed steps taken to troubleshoot this issue:
- Ask the driver to:
- Force quit the app (this won't delete any past visit data)
- Re-sync the app from the Menu page
- If that doesn't work...
- Ask how many signal bars they have
- If they have poor signal, and are indoors, ask them to move outside and repeat Step 1
- Last resort option (warning, if the driver is mid visit, following these next steps will delete any visit data that has not been synced to the cloud server!)
- If the driver has completed and synced any past visits (you can verify this in VMS on the Operations page), they have a network connection (Step 3 of Step 2), and they have access to the App Store on their mobile device:
- Instruct the driver to tap the home button
- Long press on the Gimme Field icon
- The icon will wiggle and have a gray circle with a line through it at the top right of the icon - tap this to delete Gimme Field
- Open the App Store and search "Gimme Field" to reinstall
- If they don't remember their log in credentials, anyone with Gimme VMS access can reset their password in Settings > User > Edit
- If reinstalling the app doesn't work, contact Gimme Support to report this issue
- If the driver has completed and synced any past visits (you can verify this in VMS on the Operations page), they have a network connection (Step 3 of Step 2), and they have access to the App Store on their mobile device:
DEX status bar gets "stuck" or won't DEX at all or General Gimme Field Issues:
- Verify hardware
- Gimme Key is plugged all of the way into the port
- Machine is cleared of errors
- Turn machine on and off
- Try a different Gimme Key
- If using a DEX jack, try plugging directly into the DEX board or use a different jack
- Mobile Device and App troubleshooting
- Force quit Gimme Field by double tapping the home button, then swipe off screen
- Tap the top left three line menu button, then re-sync the app by tapping the circle arrow at the bottom
- Network/Bluetooth reset
- Swipe down from the top left of the iPad/iPhone and tap the WiFi, Bluetooth, and mobile network icons.
- Wait 30 seconds, then turn on the mobile network and Bluetooth only (unless you have WiFi access)
- Force close Gimme Field and re-sync after opening
- If none of this works, have the driver open a web browser or a navigation app to verify that it can connect to the network
- If it does not connect, the driver will need to relocate, use WiFi, or use a hotspot from another mobile device
- If other apps connect to the network check, go to the next step...
- User with VMS access verify in "Edit POS" that the "Has DEX" toggle is on (will display as red) and labeled as "Active"
- Last resort option (warning, if the driver is mid visit, following these next steps will delete any visit data that has not been synced to the cloud server!)
- If the driver has completed and synced any past visits (you can verify this in VMS on the Operations page), they have a network connection (Step 3 of Step 2), and they have access to the App Store on their mobile device:
- Instruct the driver to tap the home button
- Long press on the Gimme Field icon
- The icon will wiggle and have a gray circle with a line through it at the top right of the icon - tap this to delete Gimme Field
- Open the App Store and search "Gimme Field" to reinstall
- If they don't remember their log in credentials, anyone with Gimme VMS access can reset their password in Settings > User > Edit
- If reinstalling the app doesn't work, contact Gimme Support to report this issue
- If the driver has completed and synced any past visits (you can verify this in VMS on the Operations page), they have a network connection (Step 3 of Step 2), and they have access to the App Store on their mobile device:
The visit(s) won't move from the To Do side to the Completed side in Gimme Field
- Confirm that the visit checklist is complete and all bubbles have a green checkmark
- If the visit type is set to Collect (or change Service to Collect), but the driver is not collecting for this visit:
- Instruct the driver to open the visit in Gimme Field
- Tap the top right, red menu button
- Tap "Service"
- This will return the screen to the checklist
- Again confirm that all bubbles contain a green checkmark
- This includes inventory only visits as well!
- If the visit type is set to Collect (or change Service to Collect), but the driver is not collecting for this visit:
Forgotten Password
All users will need a username and password to log into Gimme VMS and Gimme Field. You and your company are safer online if each person has their own individual login and passwords are not shared. Sometimes you or another user may get logged out and need help getting back in.
Here are your options:
- in Gimme VMS, anyone logged as an “Admin” can change a user password;
- if a driver forgot their password, work with them using the steps below to create a new password for them;
- if you forgot your password, ask another “Admin” to follow the steps below;
- if you are the only Gimme VMS “Admin,” please call Gimme support to get logged in again.
Gimme reps cannot see any user passwords for your privacy, and we can only change them.
- Open the navigation menu in the top left.
- Tap Settings.
- Tap Users.
- Tap the user you need to change.
- Tap the options menu in the top right.
- Tap Edit.
- Type in a new username and/or password. Select permissions as needed.
- Tap Next to commit your changes
Was this article helpful? Let us know!
Vote: Yes (Yay!)
Vote: No (Sorry to hear that, please provide feedback as to why so we can fix it!)