When you add a commission or subsidy to a POS, it applies it to the date that it is added. It does not apply to any prior dates until the commission/subsidy is recalculated on the back end.
If the subsidy needs to be recalculated for prior months, we will do it on the back end.
A support ticket will need to be sent with either the name of the subsidy or all of the POS numbers that need to be recalculated.
How to find your subsidy names and POS numbers:
1. Navigate to the Commissions page using the three-lined menu in the top left corner of the screen
2. Click on the subsidy you would like us to recalculate
3. Click on Subsidy
3. The subsidy name is located at the top left of the screen
4. The POS numbers are located under the rules